Grievance Redressal
We, at FatakPay, value our customers and want to provide the best support that we can. No matter your complaints, feedback or just reaching out to us, we are all ears!
Please review and follow the below mentioned procedure for a faster response. We generally respond within 24-48 hours.
Level 1
Complaint for the first time :
If you're raising a complaint for the first time, we request you to kindly do any of the following:
Write to us at Email :[email protected] Or call us at +91 9987178747 / 09240271272
So that our team of experts can help resolve your complaint or issues as soon as possible.
Policy : chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj https://fatakpay-prod.s3.ap-south-1.amazonaws.com/static_assets/fatakpay_policy/FatakPay+-+Grievance+Policy.pdfClick Here
Level 2
Please note, escalation of your complaint can only be valid if you’ve already followed the above procedure to register your complaint. Incase, you have not heard back from the support team on your above mentioned email or phone number, you can:
Grievance Redressal Officer: Ms. Adv. Varsha Manoharan
Email :[email protected]
Contact :+91-9076096209 / 07969698883
Level 3
Please note, escalation of complaint can only be valid if you’ve already used the above two processes and you are still unsatisfied with the response. You can now directly address your complaint to our Nodal Officer.
Nodal Officer: Sharad Nandode
Email :[email protected]
Contact :+91-9076095809 / 07969699881
Our Partnered NBFCs :
FDPL Finance Pvt Ltd
Grievance Redressal Officer : Ms. Vaishnavi Batulkar
Address : Office no 623, 6th floor, Chintamani Plaza, B- wing, Andheri - Kurla Rd, Near Western Express Metro, Andheri East, Mumbai 400053
Email :[email protected]
Contact :+91-9076058709 / 07969699880
Link to Grievance Redressal Mechanism : https://www.fdplfinance.com/policies/grievance-redressalClick Here
Terms & Conditions : https://www.fdplfinance.com/policies/term-conditionsClick Here
Privacy Policy : https://www.fdplfinance.com/policies/privacy-policyClick Here
Bajaj Finserv Direct Limited
Link to Grievance Redressal Mechanism : https://www.bajajfinserv.in/grievance-redressalClick Here
Terms & Conditions : https://www.bajajfinserv.in/terms-and-conditionsClick Here
Privacy Policy : https://www.bajajfinserv.in/privacy-policyClick Here
Finnable Technologies Pvt Ltd.
Link to Grievance Redressal Mechanism : https://www.bajajfinserv.in/grievance-redressalClick Here
Terms & Conditions : https://www.bajajfinserv.in/terms-and-conditionsClick Here
Privacy Policy : https://www.bajajfinserv.in/privacy-policyClick Here
Apollo Finvest (India) Limited
Link to Grievance Redressal Mechanism : https://apollo-cacms.s3.ap-south-1.amazonaws.com/Grievance+Redressal+Mechanism+Amended.pdfClick Here
Terms & Conditions : https://www.apollofinvest.com/terms-of-useClick Here
Privacy Policy : https://www.apollofinvest.com/privacy-policyClick Here
Pahal Financial Services Private Limited
Link to Grievance Redressal Mechanism : https://pahalfinance.com/wp-content/uploads/2025/08/CGRM-Policy.pdfClick Here
Terms & Conditions : https://pahalfinance.com/terms-conditions/Click Here
Privacy Policy : https://pahalfinance.com/privacy-policy/Click Here
Usha Financial Services Limited
Link to Grievance Redressal Mechanism : https://www.ushafinancial.com/assets/images/investor-relations/policies/grievance-redressal-mechanism.pdfClick Here
Privacy Policy : https://www.ushafinancial.com/privacy.htmlClick Here
