Grievance Redressal

We, at FatakPay, value our customers and want to provide the best support
that we can. No matter your complaints, feedback or just reaching out to us, we are all ears!

Please review and follow the below mentioned procedure for a faster response. We generally respond within 24-48 hours.

LEVEL 01:
Complaint for the
first time

If you’re raising a complaint for the first time, we request you to kindly do any of the following:

Write to us at [email protected]

Or call us at +91-9820476476

So that our team of experts can help resolve your complaint or issues as soon as possible.

Grievance Redressal

We, at FatakPay, value our customers and want to provide the best support that we can. No matter your complaints, feedback or just reaching out to us, we are all ears!
Please review and follow the below mentioned procedure for a faster response. We generally
respond within 24-48 hours.

LEVEL 01:
Complaint for the first time

If you’re raising a complaint for the first time,we request you to kindly do any of the following:

Write to us at [email protected]

Or call us at +91-9820476476

So that our team of experts can help
resolve your complaint or issues as soon
as possible.

LEVEL 02:
Escalation of complaint to
Grievance Redressal
Officer

Please note, escalation of your complaint can only be valid if you’ve already followed the above procedure to register your complaint. Incase, you have not heard back from the support team on your above mentioned email or phone number, you can:

Grievance Redressal Officer: Ms. Adv. Varsha Manoharan

[email protected]

+91-9167872858

LEVEL 02:
Escalation of complaint to Grievance Redressal Officer

Grievance Redressal Officer: Ms. Adv. Varsha Manoharan

[email protected]

+91-9167872858

LEVEL 03:
Escalation of complaint
to Senior Manager

Please note, escalation of complaint can only be valid if you’ve already used the above two processes and you are still unsatisfied with the response. You can now directly address your complaint to our senior manager.

Senior Manager: Ajit Kumar

[email protected]

+91-9167000618

LEVEL 03:
Escalation of Complaint to Senior Manager

Senior Manager: Ajit Kumar

[email protected]

+91-9167000618

LEVEL 04:
Escalation to RBI

In case a complaint is not redressed within a period of one month or if you are not satisfied with the response/resolution received, you may approach the Reserve Bank of India (RBI) for grievance redressal.

Complaints can be filed online on :

https://sachet.rbi.org.in/home/index

LEVEL 04:
Escalation to RBI

Complaints can be filed online on :

https://sachet.rbi.org.in/home/index

Our Partnered NBFCs